FAQ

FREQUENTLY ASKED QUESTIONS

ORDERS

  • How do I place an order?
    Simply browse our collections, select your item, and proceed to checkout.
  • Can I cancel or change my order?
    Orders are processed quickly. Please contact us immediately at support@pearlsup.com if you need to make changes.

SHIPPING

  • How long does shipping take?
    Standard shipping typically takes 3–5 business days. Express shipping options are available at checkout. United States only.
  • Do you offer international shipping?
    Yes, we currently ship to Canada and selected international locations.
  • How much is shipping?
    Shipping costs are calculated at checkout based on your order weight and location.
  • When will my order be shipped?
    Orders are processed within 1–2 business days.
  • Will I receive tracking information?
    Yes, tracking details will be sent to your email once your order has shipped.

EXCHANGES

  • Do you offer exchanges?
    Yes. We offer exchanges within 3 business days of delivery.
  • What if the item I want is out of stock?
    If the requested item is unavailable, a refund will be issued after the returned item has been received and inspected.
  • What condition must items be in?
    Items must be unworn, unwashed, and in original condition with tags attached.

INTERNATIONAL ORDERS

  • Do you accept returns or exchanges for international orders?
    No, all international orders are final sale and cannot be returned or exchanged.
  • Will I pay customs or duties?
    Yes, international orders may be subject to customs fees, taxes, or import duties. These are not controlled by us and must be paid by the customer.

PAYMENT

  • What payment methods do you accept?
    We accept major debit and credit cards.
  • Is my payment secure?
    Yes, all transactions are encrypted and securely processed.

CONTACT

  • How can I contact you?
    For any inquiries, please email us at support@pearlsup.com.
  • How long does it take to get a response?
    We typically respond within 24–48 hours.